London Store Manager (m/f)

General Description
You will join our successful journey in disrupting the luggage and tech market. You will be responsible for the overall store management and performance of our Flagship Store in London and enhance customer satisfaction, meet sales and profitability goals and manage staff effectively.

Your Role

  • Develop business strategies to raise our customer pool, increase store traffic and optimise profitability
  • Meet sales goals by recruiting, selecting, training, motivating, mentoring and providing feedback to sales staff
  • Ensure high levels of customers satisfaction through excellent service
  • Maintain outstanding store condition and visual merchandising standards
  • Be responsible for product presentation and sales in the best possible way, presenting ideas of how to incorporate new products in the current layout
  • Report on buying trends, customer needs, profits, etc.
  • Propose innovative ideas to increase market share
  • Conduct personnel performance appraisals to assess training needs and build career paths
  • Deal with all issues that arise from staff or customers (complaints, grievances, etc.)
  • Be a shining example of good behaviour and high performance
  • Achieve financial objectives by preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions
  • Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
  • Ensure the availability of merchandise and services by approving contracts; maintaining inventories
  • Understand competitors and keeps an eye on the latest trends and the future of retail

Your Skills & Experience

  • You have a proven successful experience as a Store Manager for at least two years; experience in opening stores is a plus
  • You have experience with financial planning, events and retail management
  • You have powerful leading/managing skills and are business oriented
  • You have customer management skills
  • You have strong organisational skills
  • You have good communication and interpersonal skills
  • You are an open-minded and positive person
  • You are a team player, results-oriented and like to take the initiative
  • You are fluent in English

What we offer

  • Make a true impact on the business, and shape the future of our fast-growing company on an international level
  • Offer to take responsibility from day one
  • Open-minded, dynamic, and international team from over 25 countries
  • Competitive salary, and other company benefits
  • Cold drinks, healthy snacks
  • Open collaborative company culture including strategy sessions, and celebrations

About us

Horizn Studios is a fast-paced digital travel venture based in Berlin. As Europe’s first vertical online-player in the luggage industry, Horizn has been growing fast thanks to our digital approach to creating the leading travel brand for the next generation. Horizn received special attention thanks to its groundbreaking innovations and global collaborations with opinion-leading partners such as BMW, Soho House, Airbnb and DJ Seth Troxler, among others. Horizn was founded by experienced entrepreneurs Stefan Holwe and Jan Roosen in 2015, with strong backing by international VCs and renowned private investors. Horizn Studios’ range of smart luggage, bags and travel accessories is distributed predominantly direct-to-consumer, online and through the brand’s own stores.

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