Customer Service Agent (m/f/d) (part-time/working student)
In your role as Customer Service Agent (m/f/d) you will be a brand’s representative as part of our CS team, and responsible for the German and English speaking customer service.
Responsible for customer care via email, ticketing and chat
Answer all product and service related questions in the best possible way – professional, positive, and based on exceptional knowledge
Take ownership for the customer’s experience, and represent Horizn’s brand values
Your work has an immediate effect on Horizn’s success, and you are keen to take ownership for that
Provide customer’s feedback regarding product and service to the Head of Customer Service
Support the constant optimization of our Customer Service
Support the international roll-out of our brand by providing the best customer service to build a strong customer base and increase customer retention
Your Skills & Experience
You have at minimum 1 year of experience in customer service management in an international environment
You have good experience in working to targets, and always challenge yourself to increase your tickets on a daily basis and improve the overall customer experience
You are able to prioritise tasks effectively and work in a structured and organised manner
Experience working with Zendesk is a plus
You enjoy working in a fast-paced, international environment
You have an outgoing and service-driven personality
You are an open-minded and positive person
You are a team player, you are results-oriented and like to take the initiative
You are fluent in German (mother tongue) and in English
What we offer
A culture of collaboration, empowerment, innovation and diversity
Flexible working times, home office, remote work and 2 additional holidays for your own further development
A purpose driven company, dedicated to change the way we travel for good (Peta-certified, Corp B certification in process, social & art programme)
A supportive and encouraging work environment with a diverse group of motivated, talented, and visionary colleagues
Personal and career development incl. further educational courses
The possibility to make a true impact on the business, take responsibility and shape the future of our growing company on an international level
Ownership for your field of responsibility; if needed supporting colleagues, mentors or team leads are always at your side.
You will receive a competitive salary, a nice welcome package, and other benefits such as free coffee, cold drinks, healthy snacks, public transport benefits and of course great employee discounts on our products.
Don’t hesitate and send us your CV – along with a few words on why you think you should get on board plus your earliest possible starting date. We are excited to be hearing from you!
Horizn Studios is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, or any other characteristic protected under federal, state or local law. In case you feel treated unfairly in the recruitment process or experience any kind of discrimination please don’t hesitate to directly contact our CEO directly, at: firstname.lastname@example.org.