Berlin Flagship Store
Our Services
Upgrade your travel gear at our Berlin Flagship Store. Enjoy a refreshing drink and expert, personal advice while you explore our collections to find your perfect travel companion.
Experience our custom luggage service, HORIZN ID: customize your cabin suitcase's telescopic handle and wheel caps to perfectly match your style, and finish the look with a monogrammed luggage tag for the ultimate personalized travel experience.
Alongside these custom touches, we offer in-store repairs for your Horizn luggage, carbon-neutral nationwide shipping, and tax-free shopping for non-EU customers.
Want to test our suitcases before buying?
Experience the quality firsthand. Try out our smart luggage models in-store: compare sizes, test the 360° spinner wheels, and feel the premium materials to find your ideal travel partner. Our team is happy to guide you through our range of suitcases and backpacks.
About the Neighbourhood
Our store sits in Berlin’s vibrant Mitte district—a creative hub where history meets modern life. Stroll from Hackescher Markt’s courtyards to galleries, boutiques, and cozy cafés. Just steps from Weinmeisterstraße U-Bahn station, Horizn Studios Berlin is your gateway to the city’s finest experiences.
FAQs
Can I have my luggage tag personalised in-store?
Yes, we offer monogramming of the luggage tag, as well as customization of the handle and wheels.
Do you sell gift cards in-store?
Yes, both physical and digital gift cards are available—the perfect gift for travellers
Are prices and products the same in-store as online?
Yes—pricing and most product availability match what you see on our website.
Can I use online discount codes in-store?
Yes—simply show your valid code at checkout.
Do you ship outside of Berlin?
Yes, we offer fast, carbon-neutral nationwide shipping if you prefer not to carry your new luggage home immediately.
Is tax-free shopping available for tourists?
Yes—ask our team for assistance at checkout to process your tax-free refund.
Do you offer luggage repairs?
Yes—we offer repairs exclusively for Horizn Studios products. Smaller repairs are handled directly in-store; for larger ones, we send your luggage to our repair centre. Full details are on our Warranty Page, or contact us via our Customer Contact Form.
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