Sale

Discount codes cannot be applied to already discounted products and cannot be combined. For more information on our discount codes, please refer to our Terms and Conditions here: https://horizn-studios.com/en/terms-conditions/

No, that’s not possible. The discounts apply only to the specific products in the exact colors and versions listed. Discounts cannot be transferred to other products, models, or colours.

Our retail partners determine their own prices, sales and promotions. Therefore, all our sales, promotions or discount codes apply exclusively to our website or our flagship stores in Berlin and Hamburg.

All retail partners who sell our products decide on their own prices and discounts. We do not adjust our prices to the discounts of our partners. But don't worry - the same warranty conditions apply whether you buy your Horizn product directly from our webshop or from a partner.

We generally offer a return period of 100 days for suitcases and 30 days for backpacks, bags, and all other travel accessories.

If, however, the item you purchased as a gift doesn’t meet expectations, you may still return it after the holidays. Just make sure to respond to this email by December 31, 2024, so we can issue you a return label. Please also ensure that the item is unused and in its original packaging.

This exception only applies to orders placed in EU countries. The return period for orders from other countries cannot be extended.

Sale offers are only available while supplies last. Once an item is sold out, it can no longer be ordered. So, it’s best to act sooner rather than later!

As soon as your order is handed over to the shipping service provider, you will receive an email with the shipping confirmation. The email will also include a link that will allow you to track the shipment. If you have not received this email yet, please give us a few more days. However, feel free to contact us again if nothing has happened in about 2-3 days. Thank you very much for your understanding!

Due to the sale and higher order volumes, delivery times may be slightly longer. This applies to orders from the sale as well as regular orders. As soon as your order is handed over to the shipping service provider, you will receive an e-mail with the shipping confirmation. The e-mail will also contain a link that you can use to track the shipment. If you have not yet received this e-mail, please give us a few more days. However, please contact us again if nothing has happened in about 2-3 days. Thank you very much for your understanding!

Due to the sale and higher order volumes, delivery times may be slightly longer. We are doing our best to ensure that your order reaches you within 3-5 working days. As soon as our warehouse has handed over your order to the shipping service provider, you will receive a shipping notification with a tracking number. You will then be able to track when the order is to be delivered. Please note that the shipping service providers are also much busier than usual during these days. There may therefore also be delays, which unfortunately are beyond our control.

You can return items you have purchased during our Sale the same way, the same conditions apply. Please register your return via the Return Portal and return the item(s) within the return period.

As soon as we have received the return and the items have been checked, we will refund the purchase price. Since we currently have an increased order volume, we ask you here for a little patience. Thank you very much!

All suitcases can be returned within 100 days. All other products, such as backpacks, within 30 days.

Please register your return via the Return Portal and return the item(s) within the return period.

Once we have received the return and the item(s) have been inspected, we will refund the purchase price. As we currently have an increased order volume, we ask for your patience here. Thank you!

It is not possible to make a direct exchange. Please register your return through the Return Portal on our website. You will receive a refund shortly thereafter.

In the meantime, you can order the product you would like instead directly from our website.

Due to the increased order volume during the sale, we want to ease the workload of our warehouse team and ensure that your orders arrive within 2–5 days. For this reason, we have temporarily disabled the personalisation tool. Don’t worry, it will be available again after the sale!

Tip: If you would like to order luggage during the sale but still want to personalise it, simply order the suitcase and contact our customer service team after the sale. You can easily order the coloruful spare parts separately.