General

Where can I see your products in person?

We have our flagship store in Berlin where you can get up close and personal with our entire product range.
You will also find a selection of our products at selected retail partners across Europe. Please note that some retailers do not offer all the same conditions as our own branded stores (eg. 100-day risk-free trial).

Where do you manufacture your luggage?

We believe in authentically international products for the international traveler, and our manufacturing reflects the same: our aerospace-grade polycarbonate is made in Germany, the spinner wheels are engineered and manufactured in Japan, and our high-end Nylon made in Taiwan. All of our materials are carefully put together by industry specialists in China and then checked for quality before being shipped out to our customers all over the world.

How do I get in touch with you?

Our customer support team is available to chat 9am to 6pm, Monday to Friday Central European Time. Just use the pop-up on our website.
Or you can email support@horizn-studios.com any time and we will get back to you as soon as we can.

Do you sell gift cards?

Yes! Choose between a digital Gift Card, which we deliver immediately to your inbox, or a physical Gift Card, which we ship to you in a Horizn Studios gift box. Find out more here.

Do you have a referral program? How does it work?

We invite our customers to proactively recommend Horizn Studios to their friends. Simply sign up after placing your order with the provided pop-up, or here.

Both you as a Horizn customer and your friend will receive a 15% discount code. All your friend will have to do is mention your name or email address by clicking the 'Been recommended by a friend?' link on the cart page. Your friend will then receive a discount code via email which they can enter during the checkout process and, once your friend's order has been completed, you will receive your discount code for your next order (minimum order value €99).

The product I’m looking for is sold out. How will I know when it will be re-stocked?

Leave us your email address and we will email you the moment the product you are looking for is back in stock. Click the "Notify Me" button on the product page to get started.

How is your luggage made?

Our luggage is manufactured with the highest standards of German engineering. The individual components, such as our German premium polycarbonate, our Japanese high-end 360 ° rotating rollers, and our durable nylon from Taiwan are carefully put together by our industrial specialists in China to build our unique luggage. Every material is carefully selected by our engineers and designers, with every product being subject to extensive tests and quality checks. Because we are committed to reducing the impact of our products on the planet, our luggage is 99% waste-free, and since 2020, every Horizn Studios product is 100% vegan.

How can I see your job openings?

Follow us on LinkedIn, and check the Jobs page on our website.

Chat with us
Mon-Fri 9am - 6pm CET
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